If you call out or take vacation time, your team is already overwhelmed and can't cover your work so you come back to a nightmare, almost feeling punished for taking time off at all. But that's how you have to work to stay sane. I don't have time, so you'll have to wait another week to get paid.' Just felt wrong. I'm an empath, and I wasn't happy with what I was doing. If you get emotionally involved at all, its soul crushing. It creates a culture of only seeing the clients as numbers. Otherwise they are off work and have no income.

If you have any empathy for the clients, you don't want to let them down as they're relying on you to process their claims timely. But in doing so you end up falling behind and it becomes a performance issue. They tell you to 'just clock out' at the end of your normal day. By the time I left, I was so overwhelmed that I was putting in 12 hour days, 7 days a week. Making things worse and perpetuating the cycle. This creates a workplace of mostly new employees who don't know what their doing. The turnover is insane because most people can't or won't put up with the job for long. Which sounds great, but you'll have to work long hours to keep on top of your caseload. You'll be salaried unless you're in the call center. The job is very monotonous for the most part so once you get the hang of how to process a claim, they're all very similar. The things you have to deal with is not worth it. I ain't never heard of nothing like that. They said it was because there was not enough PTO to cover it. That said I did a no call no show when I put in for my days off. That's another score, then occurrence, you get 8 points in a year. You get audited 2 calls a month, you have to make a certain score of being on time and clocking in and out. They rules for the call center is ridiculous. You will lose your mind trying to figure it out. So if you mess up, in any shape or form, you get reprimanded immediately. It's so much information on how to file the claims, they don't teach how to really be on top of your adherence and occurrence.

No one is coming off the overnight shifts, because they are slow. The better you perform, the more likely you will get the shift you want. You have to bid on them, no matter your availability, you get what you get.

Matrix absence management phx